Pre-Sales Service
Product Consultation: Our professional team offers one-on-one product selection advice.
Project Support: Free material quantity calculation and cost estimation for projects.
Sample Service: Provide free samples (for first-time cooperation customers only).
Customization Solutions: Customize product specifications and packaging based on customer needs.
Sales Service
Quick Quotation: Online quotation system, providing detailed quotes within 24 hours.
Logistics Support: FOB/CIF services to major global ports, offering optimal transportation solutions.
Order Tracking: Real-time logistics tracking system, keeping track of cargo status anytime.
Documentation Service: Assistance in preparing customs clearance documents (such as Certificate of Origin, Packing List, Invoice, etc.).
After-Sales Service
Technical Training: Provide product online installation guide.
On-site Guidance: Dispatch technical personnel to provide on-site construction support.
Quality Assurance: Long-term quality tracking and regular follow-up services provided.
Complaint Handling: Establish a quick response mechanism, resolving customer issues within 48 hours.
Value-added Services
Design Support: Provide optimization suggestions for architectural drawings to help save material costs.
Certification Assistance: Assist customers in obtaining market access certifications (such as BRANZ, CE, etc.).
Inventory Management: Provide safety stock recommendations to ensure supply chain stability.
Project Cooperation: Jointly develop new products with customers to meet specific market dem